Privacy Policy

Effective Date: July 2025
N&W Livestock Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you visit our website https://nwlivestock.com.au or interact with us in any way.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party providers)

  • Order history

  • Any communications or correspondence with us

  • Information you provide via forms, email, social media or our live chat

We do not collect sensitive information unless required by law or with your consent.

2. How We Collect Your Information

We may collect your information when you:

  • Place an order on our website

  • Create an account

  • Subscribe to our mailing list

  • Contact us via phone, email or social media

  • Enter a competition or promotion

  • Use our live chat or contact form

  • Interact with our website (e.g. through cookies)

3. Why We Collect Your Information

We collect, hold and use your personal information to:

  • Fulfil and manage your orders

  • Communicate with you about your purchases

  • Send you updates, newsletters and promotional offers (if you opt-in)

  • Provide customer support

  • Improve our website and services

  • Comply with legal obligations

4. How We Store and Secure Your Information

Your personal information is stored securely on servers located in Australia or with trusted third-party providers. We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access or disclosure.

5. Disclosure to Third Parties

We may disclose your personal information to:

  • Payment gateways (e.g. Stripe, PayPal, Afterpay)

  • Delivery and logistics providers

  • IT and marketing service providers

  • Legal, accounting or compliance services (where required)

We will never sell or rent your personal information.

6. Cookies and Website Analytics

We use cookies and third-party tools (like Google Analytics) to understand how visitors use our website. This helps us improve performance, tailor content, and enhance your browsing experience. You can manage or disable cookies in your browser settings.

7. Accessing or Correcting Your Information

You have the right to access and update the personal information we hold about you. To make a request, please contact us using the details below. We may need to verify your identity before proceeding.

8. Marketing and Opt-Out

If you’ve opted in to receive marketing communications, you can opt out at any time by clicking “unsubscribe” at the bottom of any email, or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and any changes will take effect immediately upon publication.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

N&W Livestock Pty Ltd
Email: [email protected]
Phone: 1300 547 458
Address: 11 Whites Road, Glenorie, NSW, 2157

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Click here to read about our Terms & Conditions

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