Latest Edited January 2024

Processing Times

Orders are processed within 1-3 business days from purchase, some lead times may vary.

Once your order has been processed you will receive an email advising that your order has now been completed and is ready for dispatch. A copy of your invoice will be forwarded at this time.

ALL ORDERS ARE DISPATCHED FROM SYDNEY DISTRIBUTION CENTRE, NSW using Australia Post as our preferred courier.

Stock Level Indicators

Stock levels are managed between 6:30am and 2:30pm Monday to Friday (ex. public holidays) where every effort is made to keep these stock level indicators as accurate as possible.

“In Stock” represents physical stock stored at one or more of the Melbourne, Sydney, Brisbane warehouses.

“Back Order” represents that the manufacturing of the product has been delayed or the shipment of this product to a warehouse has been delayed. This product is still available for purchase.

“Out of Stock” represents that we are unable to source this product, often due to a manufacturer or production line related issue.

Special Order” represents that these items are ordered directly from the manufacturer. NOTE: these items may experience a slight delay in processing times.

If you require stock level confirmation prior to purchasing please feel free to contact our online orders team directly at: orders@nwlivestock.com.au or call 0493 842 589

To be eligible for free local delivery you must spend over $99 in a single transaction.

You must select free delivery as your delivery option at checkout for the delivery charge to be removed. this option will become available when;

  • 1) Your address falls within the free delivery zone &,
  • 2) You have spent over $99 in a single transaction.

Free local delivery currently applies to following postcodes in Sydney, NSW. – 2157, 2159, 2158, 2756, 2156.

These local delivery zones are subject to change without notice.

Weights shown on products include the total weight for the purposes of shipping. This weight includes the product contents, container, plus packaging and void fillers. 

These weights are required to calculate shipping costs. As a result these weights may appear inflated.

NOTE: for example a 20L of product is calculated by including 20L of liquid, plus container plus packaging. This tends to equal approx. 26.5Kg in total. Therefore shipping is calculated at the total weight.

NOTE: Australia Post restricts the shipment of parcels that exceed 22Kg in total weight. This is unfortunately out of our control.

Customers located in Sydney, NSW, The Hills District, Upper North Shore, North West Sydney, Parramatta, Penrith, Blacktown can contact the team to discuss delivery charges.

Orders processed before 10am will be booked for delivery on the next Tuesday’s, Thursday’s or Saturday’s between 10am and 4pm once your order has been completed. Please be reminded processing typically takes 1-3 days.

When your order is ready for delivery, you will be notified via automated SMS of your approximate delivery date & time after processing.

Local delivery services are subject to the following conditions;

  • Orders will be unloaded at the first safe and secure location available to our drivers.
  • Drivers are not permitted to leave hard surfaces. (Strictly No Grass)
  • Drivers are not permitted to stack your feed. 
  • Drivers are not permitted to lift individual items exceeding 25Kg.
  • Drivers are not permitted to enter properties with unrestrained dogs /roosters or geese.
  • Should you require your feed to be stacked contact the team to discuss our per Kg pricing.

If easy access to your property is not possible your order will be returned to our base in Glenorie. When delivering to unattended properties, a photo of the order will be taken for our records.

Flat rate delivery is available to customers located in the following regions;

  • The Hills District
  • Upper North Shore
  • North West Sydney
  • Parramatta
  • Penrith
  • Blacktown
  • Central Coast (Scheduled Days)

If your postcode is not showing when obtaining an online shipping estimate please feel free to contact our online orders team directly at: orders@nwlivestock.com.au or call 0493 842 589

*Free local delivery only applies to selected postcodes in Sydney, NSW. (Postcodes – 2157, 2159, 2158, 2756, 2156 are included) See above for terms and conditons. 

For orders placed within Australia and for delivery within Australia your price will be calculated based upon the total weight and dimensions of your order. The maximum allowed weight of a parcel lodged at a Post Office is 22kg.

Shipping calculations are based off Australia posts domestic delivery estimator. 

We do not recommend using PO Box addresses as the delivery address for your order, as Australia Post might not deliver your product and instead mark it as return to sender.

Product shipping weights may be different to the net weight of an individual products contents. Shipping weight includes the net weight of the product and any associated packing material such as boxes, plastic containers, void fill etc.

There is no minimum order value for orders being sent to an Australian address.

All orders are generally dispatched to Australia Post within one to three business days from purchase, with the exception of special order items and items falling onto backorder.

The below timetables are Australia Posts guidelines based on reasonable expectations and experience. 

Australia Post will exercise due care and skill in supplying you with our services. However, the nature of postal services is such that circumstances may impact on the successful delivery of your article. 

If your parcel is lost or damaged, and you haven’t purchased Extra Cover, compensation of up to $100 and a postage refund may be payable. 

Neither the cover included with our service nor the purchase of Extra Cover limits any rights you may have under the Australian Consumer Law. For more information on Compensation refer to P4.2.

The table shows the estimated number of business days to deliver parcels within Australia. 

Within same state 

Posted for delivery Estimated delivery by (business day after posting)

  • Within metropolitan areas of capital cities or within the same city or town or environs Up to 2 days 
  • Between a metropolitan area of a capital city and a country location Up to 4 days 
  • Between country locations Up to 5 days 
To other states 

Posted for delivery Estimated delivery by (business day after posting) 

  • Between: • Sydney / Brisbane • Sydney / Melbourne • Melbourne / Canberra • Melbourne / Adelaide 2 to 3 days 
  • Between: • Sydney / Adelaide • Melbourne / Brisbane • Melbourne / Tasmania • Adelaide / Canberra 3 to 4 days 
  • Between other capital cities 5 to 6 days 

To other interstate locations Please ask at your local Post Office or call 13 POST (13 7678)

NOTE: Items being shipped via Express Post will still attract the same processing time of 1-3 days.

Our intention is to keep prices low and to do that we need to keep systems automated. We do not accept cash or offer 30 day accounts. The only way to use our service is online.

N&W Livestock accepts these methods of payment:

  • VISA & MasterCard
  • Paypal

We do however offer exceptional customer service and advise, so if you have questions about the products, or your order, please don’t hesitate to contact us.

please feel free to contact our online orders team directly if you have any questions at: orders@nwlivestock.com.au or call 0493 842 589

We stand behind all products we sell. While we endeavour to inspect all products before shipping, there is always the very remote possibility of a defect in the product that may not show up until you are using it on the farm. Defective materials will be replaced and will be shipped to you at no cost upon receipt of defective material.

All standard items excluding feed are returnable for refund within 14 days of purchase provided they have not been damaged by use or abuse, and are in their original packaging.

Please call us for instructions before returning any item and note;

  • Returns may incur up to 20% re-stocking fee. 
  • Refunds will not include the original shipping costs. 

Please contact our online orders team directly to discuss your situation by email: orders@nwlivestock.com.au or call 0493 842 589

Vaccines are carefully shipped in thermal packaging with an ice pack however N&W Livestock are unable to take responsibility for handling once in transport. Vaccines require a constant temperature between 4-8’C in general. 

If you have considered the risks of ordering vaccines by mail and still wish to do so, N&W Livestock will take the following steps:

  1. Contact you and suggest an Express Post Upgrade, additional fees apply.
  2. Package your vaccine inside of an esky with an ice pack.
  3. Ship ONLY on the first two business days of the week to avoid the products being stuck in a depot for extended periods of time. e.g. weekends and public holidays.

Should you wish to pre-book a vaccine shipment please contact our online orders team directly at: orders@nwlivestock.com.au or call 0493 842 589

Once orders have been dispatched from the warehouse, it is with the responsibility of the courier to deliver orders to our customers, and the customer to manage order tracking via the tracking link provided in the shipping notification email.

If your order has been marked as delivered but you cannot find it, we suggest checking with everyone in your home to ensure someone did not collect it for you, or if the postman has hidden it somewhere outside your home.

We also recommend double-checking your mailbox and other areas around your home to see whether your local courier had left a card for collection anywhere, or contacting your local post office with your tracking information and contact details to see whether they may be able to assist you further.

If you suspect your order is lost in transit or parcel theft, we ask that customers contact the courier for your order and file a claim for your package.

To file a claim, please complete the form on the Australia Post website here.

If you have any questions regarding lost or missing orders, please get in touch with our friendly team within 14 days of purchase, and we will assist you further.

*Please note: Unfortunately, N & W Livestock are not able to reimburse any lost or missing orders that have been marked as delivered, or reimburse orders that are subject to parcel theft.

If you have experience an issue and require some support please feel free to contact our online orders team directly at: orders@nwlivestock.com.au or call 0493 842 589