Orders are usually processed within 3–5 business days from the date of purchase, though processing times may vary depending on the product. Selecting Express Post only speeds up the delivery time via Australia Post and does not affect our standard 3–5 business day processing timeframe.
For items marked “Quick Dispatch”, we aim to pack and send orders placed before 11am (AEST) on the same business day. Please note, this may not apply to orders containing multiple units, mixed items, or high-volume products, which may require standard processing time.
We’re committed to getting your order out as quickly as possible. If we anticipate any significant delays, we’ll be sure to keep you informed.
Once your order is processed, you’ll receive an email confirming it’s ready for dispatch, along with a copy of your invoice. Customers with an account can also view their recent orders by logging in.
All orders are dispatched from our Sydney Distribution Centre (NSW) via Australia Post, our preferred courier.
By using our website’s live chat feature, including interactions with our AI bot assistant “Ollie Bot”, you acknowledge and agree to the following terms:
Informational Use Only
The AI bot is provided to assist with general enquiries and product information. While we strive for accuracy, responses may sometimes include errors or outdated details.
General Nature of Advice
Any advice or guidance provided by the AI bot is general in nature and may not take into account your individual circumstances. Customers are strongly encouraged to:
Seek independent advice or consult a qualified professional;
Contact product manufacturers directly for the most accurate and up-to-date information;
Review product Safety Data Sheets (SDS) where applicable;
Seek veterinary advice before using any animal health products.
No Professional Advice or Guarantee of Accuracy
Responses from the AI Bot should not be considered professional, medical, or expert advice. While we aim to keep information accurate and current, we do not guarantee its completeness or reliability. Purchasing decisions should always be based on confirmed product specifications and personal research.
Limitation of Liability
To the extent permitted under Australian Consumer Law, N&W Livestock Pty Ltd is not liable for any loss, damage, or inconvenience resulting from reliance on information provided by the AI assistant. Your statutory consumer rights remain unaffected.
Final Confirmation
All product details, including availability, pricing, and suitability, should be confirmed via our official listings or by contacting our customer service team directly.
Click & Collect is available for Sydney-based customers who have placed an order online and received confirmation that their order is Ready for Collection.
All pickup details, including the collection address, will be included in your confirmation email once your order is released and ready for collection.
Please note:
Only a limited range of products are stored at our Glenorie Distribution Centre (DC). The majority of our stock is held in warehouses across Australia. As a result, some orders may require internal stock transfers before they are ready for collection.
You will receive a “Ready for Collection” email and SMS once your order is complete. Please have this email available for scanning when you arrive to collect your order.
Unless stated otherwise, each coupon code is limited to one use per customer. Coupon codes hold no cash value and cannot be redeemed for cash.
Coupons are not valid on sale items, gift packs, or gift vouchers unless explicitly stated in the specific terms and conditions of the offer.
Each coupon is valid until midnight AEST on the expiry date published alongside the code.
To redeem a coupon, the code must be entered at checkout before completing payment. Please ensure your discount is applied before finalising your order—discounts cannot be applied retroactively to processed orders.
Once a coupon has been used and your order is processed, it cannot be cancelled or reversed.
All orders are generally dispatched via Australia Post within 3–5 business days from the date of purchase. Please note: this timeframe excludes special order items or products placed on backorder, which may require additional time.
The following delivery estimates are provided by Australia Post and are based on typical transit times. While Australia Post aims to meet these timelines, delivery can be affected by factors beyond their control.
WITHIN THE SAME STATE
Estimated business days from dispatch:
Within metro areas of capital cities or same city/town: Up to 2 business days
From metro to country areas: Up to 4 business days
Between country areas: Up to 5 business days
TO OTHER STATES
Estimated business days from dispatch:
2–3 days between:
Sydney ↔ Brisbane
Sydney ↔ Melbourne
Melbourne ↔ Canberra
Melbourne ↔ Adelaide
3–4 days between:
Sydney ↔ Adelaide
Melbourne ↔ Brisbane
Melbourne ↔ Tasmania
Adelaide ↔ Canberra
5–6 days between other capital cities
For delivery times to more remote or regional interstate areas, please contact Australia Post directly or call 13 POST (13 7678).
If your parcel is lost or damaged in transit and you haven’t purchased Extra Cover, compensation of up to $100, along with a postage refund, may be available through Australia Post.
Purchasing Extra Cover does not limit your rights under Australian Consumer Law. For further details, refer to Australia Post’s Compensation Policy (P4.2).
Please Note:
Choosing Express Post affects only the transit time with Australia Post. Our standard 3–5 business day processing time still applies before dispatch.
Domestic Delivery – Postage Costs & Shipping
For orders placed and delivered within Australia, shipping costs are calculated based on your delivery location, total order weight, and package dimensions.
Shipping rates are based on Australia Post’s domestic delivery estimator. If the actual shipping cost exceeds the estimated amount charged at checkout, our team may contact you to discuss any additional fees.
Please note:
We do not recommend using PO Box addresses as your delivery address. Australia Post may be unable to deliver certain items to PO Boxes and may return them to sender.
The shipping weight of an item may differ from its net product weight. Shipping weight includes not only the product itself but also any necessary packaging materials (e.g., boxes, plastic containers, void fill, etc.).
There is no minimum order value required for shipping to Australian addresses.
If you have any questions or special delivery requirements, feel free to reach out—we’re happy to help!
N&W Livestock currently services customers within Australia only and does not offer direct international shipping.
If you are an international customer interested in placing a bulk order, please contact our Online Orders Team to discuss possible arrangements:
Please note:
All international bulk orders must be placed online by an Australian individual or entity using a valid Australian delivery address.
These orders may require the involvement of a customs broker or agency, which is the responsibility of the buyer.
Any customs fees or charges must be paid directly to the appointed agency or broker prior to collection of goods.
If you have questions about eligibility or logistics, our team is happy to help guide you through the process.
Once your order has been dispatched from our warehouse, responsibility for delivery lies with the courier, and it is the customer’s responsibility to monitor tracking using the link provided in your shipping confirmation email.
If your tracking shows the order as “delivered” but you can’t locate it, we recommend:
Checking with other household members to see if someone has collected it on your behalf
Looking around your property (e.g. near the front door, behind pot plants, etc.) in case the courier left it in a safe place
Checking your mailbox and surrounding areas for a missed delivery card
Contacting your local post office with your tracking number and contact details for further assistance
If you suspect your parcel has been lost in transit or possibly stolen, please contact the courier directly to file a claim.
For Australia Post deliveries, you can submit a missing parcel claim via their website:
👉 Australia Post Missing Parcel Form
Please notify us within 14 days of purchase if you believe your order is missing.
Unfortunately, N&W Livestock cannot reimburse orders that have been marked as delivered or those that have been subject to theft after delivery.
To join the N&W Livestock Loyalty Reward Program, customers must create an account at www.nwlivestock.com.au using a valid email address. Only one account is permitted per email address. Loyalty rewards can only be earned and redeemed through purchases made on the N&W Livestock website.
If you are under 18, you must have a parent or guardian’s approval to join, and they must agree to these Terms & Conditions on your behalf.
Joining the program is free and there are no associated fees. Members must make eligible purchases on our website to earn rewards, benefits, or promotional offers.
Each customer is limited to one loyalty account, and loyalty points or benefits are non-transferable.
If you wish to cancel your membership, please contact us at hello@nwlivestock.com.au.
N&W Livestock reserves the right to:
Exclude certain products or customers from earning or redeeming rewards
Cancel loyalty membership with 30 days’ notice, or
Terminate a membership immediately if it has been inactive for an extended period, or if any Terms & Conditions have been breached.
Once cancelled, any unused rewards or benefits will be forfeited.
By joining the program, you agree to these Loyalty Program Terms & Conditions, as well as our general Privacy Policy and Terms of Service.
Members will receive loyalty updates, offers, and promotions via email and/or SMS. You must opt-in to receive these communications; failure to do so may result in missed benefits.
It is your responsibility to keep your contact details up to date via the “My Account” section or by contacting us at hello@nwlivestock.com.au.
N&W Livestock is not responsible for missed rewards or updates due to communication issues (e.g. opting out of marketing).
Refunds for returned products will result in an equivalent deduction from your loyalty spend balance and/or points.
As a loyalty member, you may receive:
Early access to promotions or sales
Member-only offers and discounts
Birthday voucher (see below)
If a valid date of birth is saved in your account, you’ll receive a birthday voucher via email/SMS on your birthday. This voucher:
Is valid for 30 days from issue
Cannot be used with other offers
Is limited to one per person per year
Will be sent 30 days after joining, if your birthday falls within that window
Members must be opted-in to email/SMS communications to receive this benefit.
Additional offers and exclusive benefits may be introduced throughout the year.
N&W Livestock reserves the right to cancel or reverse any rewards or benefits at its sole discretion without prior notice.
Members earn 1 point for every $1 spent on eligible products at nwlivestock.com.au. Points are added to your account once your order is fulfilled.
Your points balance can be viewed in the ‘My Rewards’ section of your account.
Points expire 12 months from the date they were earned.
Points are not earned on previous purchases made before joining.
Returned product refunds result in 1 point deducted per $1 refunded.
Points can be redeemed for discounts on future orders. The value of the discount and redemption thresholds will be outlined in promotional materials.
Redemption discounts cannot be used in conjunction with other offers.
Points cannot be earned on:
Gift card purchases
Shipping fees
Tax
Points and rewards have no cash value and cannot be exchanged for cash or products.
Unused points and benefits will be forfeited after their expiration period.
The Loyalty Program may be amended, suspended, or discontinued at any time without notice. If discontinued, all unredeemed points and benefits will be forfeited.
N&W Livestock may update these Terms & Conditions at any time. Where possible, notice will be provided.
To keep our prices low and operations efficient, N&W Livestock operates as an online-only store. This means all orders must be placed and paid for through our website.
We do not accept cash payments or offer 30-day accounts.
VISA & MasterCard
PayPal
While our systems are streamlined for online transactions, we’re proud to offer exceptional customer service.
We accept returns on standard items (excluding feed) within 14 days of purchase, provided the items are:
Unused and undamaged
Returned in their original packaging
Please choose carefully, as returns due to change of mind may not be accepted.
A change of mind includes (but is not limited to):
Ordering the wrong item or size
No longer needing or wanting the item
Finding the item cheaper elsewhere
Deciding the item is not suitable after receiving it (unless faulty)
Important notes:
Returns may be subject to a restocking fee of up to 20%
Original shipping costs are non-refundable
Please note that the weights displayed on our product pages reflect the total shipping weight, which includes:
The product contents
The container
All necessary packaging and void fill
These weights are used to accurately calculate shipping costs and may appear higher than the product’s net weight.
Example: A 20L liquid product includes 20L of contents, the container, and protective packaging—bringing the total shipping weight to approximately 26.5kg. Shipping fees are calculated based on this total weight.
Australia Post does not accept parcels over 22kg in total weight, which may affect how certain orders are packed or shipped. Unfortunately, this is beyond our control.
Vaccines are temperature-sensitive products and must be stored between 4–8°C at all times. While N&W Livestock takes every precaution when packing vaccines, we cannot take responsibility for how they are handled once in transit.
If you understand and accept the risks associated with shipping vaccines via mail, we will proceed with the following precautions:
Vaccines will be packaged in thermal packaging or an esky with an ice pack to help maintain temperature during transit.
Orders will be shipped only on the first two business days of the week to minimise the risk of delays over weekends or public holidays.
Please Note: Despite our best efforts, we cannot guarantee that vaccines will maintain the required temperature range throughout the entire shipping process.
If you would like to:
Pre-book your vaccine shipment, or
Upgrade to Express Post for faster delivery,
Our stock levels are actively monitored and updated between 6:30am and 2:30pm, Monday to Friday (excluding public holidays). While we strive to keep these indicators as accurate as possible, availability may vary at the time of ordering.
In Stock
The item is available and held in physical stock at one or more of our warehouses. This may also include incoming stock expected within 7 days.
Back Order
The product is still available for purchase but is delayed due to manufacturing or shipping issues. Longer processing and delivery times may apply.
Out of Stock
The item is currently unavailable and cannot be sourced at this time, often due to manufacturer or production-related issues.
Special Order
These products are ordered directly from the manufacturer upon purchase. Please allow for additional processing time.
DG (Dangerous Goods)
These items may attract additional shipping charges, depending on the type of goods and transportation method required. Our team will contact you if any extra charges apply.
Quick Dispatch
For items marked “Quick Dispatch”, we aim to pack and send orders placed before 11am (AEST) on the same business day.
Please note: This may not apply to orders containing multiple units, mixed items, or high-volume products, which may require our standard 3–5 business day processing time.
All goods sold by N&W Livestock are covered by the consumer guarantees provided under the Australian Consumer Law (ACL). These guarantees cannot be excluded or limited, and they apply regardless of any additional warranties we may offer.
Under the ACL, customers are entitled to a remedy if a product fails to meet acceptable quality standards, is not fit for its intended purpose, or does not match its description. The length of time these guarantees apply will depend on factors such as the nature of the product, its intended use, and the price paid.
In addition to your statutory rights, some products may come with a manufacturer’s warranty or a warranty against defects. These warranties will include specific terms and timeframes and are provided in addition to, not in replacement of, your rights under the ACL.
If you believe a product you have purchased from us is faulty or not as described, please contact our team promptly at [insert contact email or phone number] so we can assess your claim and advise on the appropriate remedy, which may include repair, replacement, or refund.
Please note: Extended warranties are not required to exercise your rights under the Australian Consumer Law.
By submitting samples for testing, you confirm that you are authorised to request the analysis of the samples provided.
Our testing uses the McMaster technique, which involves a specialised counting chamber that allows a measured volume of faecal suspension (0.30 ml) to be examined under a microscope. When prepared using a known weight of faeces and a defined volume of flotation solution, this method allows us to calculate the number of eggs per gram (EPG) of faeces.
By submitting your sample, you acknowledge that you have read and agree to the N&W Livestock Terms and Conditions, available at:
👉 www.nwlivestock.com.au/terms
Please note: N&W Livestock does not provide veterinary services. If you require a tailored treatment plan based on your results, we strongly recommend consulting with your veterinarian. All information provided in relation to the worm egg count test is general in nature and intended for informational purposes only.
We are an online retailer serving Australia, dedicated not only to supplying livestock and agricultural products but also to offering expert advice on preventative care for horses, alpacas, sheep, cattle, goats, pigs, and poultry.
*By Appointment Only
Orders must be placed through our website and paid for electronically.
© 2025 N&W Livestock
For all your Livestock and Agricultural Supplies.
