We’re an online retailer, so we don’t offer in-person sales. We do provide Click and Collect from our Glenorie office for selected postcodes in the Hills District. These postcodes can select Click N Collect at checkout.
If you don’t see the Click and Collect option at checkout, email [email protected] with your postcode. We’ll check availability and, if eligible, add it to our list.
From time to time our system may have fallen out of sync with stock levels or stock availability from the manufacturer. When this happens often a refund is issued automatically when the manufacturer or our warehouse is not able to confirm our next shipment.
There are a few possible reasons for this issue. One is that the total weight of items in your cart exceeds the maximum allowed by our courier service. Another is that your shipping details may be incomplete, preventing our system from generating a delivery estimate.
We occasionally run free shipping offers. For bulk orders, except for bulky items, we are happy to provide a custom delivery quote. Reach out to our team to chat through your options.
Shipping costs are automatically calculated on our cart and checkout pages. Just add your items to the cart and enter your postcode—our shipping calculator will determine the charge based on the order’s weight, size, and delivery location.
We strive to supply products with the longest possible shelf life. However, there may be occasions where stock received from manufacturers has a shorter expiry date than usual. To find out the specific use by date of a product you will need to contact the customer service team [email protected]
We’re open online 24/7, and our AI Product Specialist, OllieBot, is available anytime.
Yes, we regularly run sales, promotions, and offer a rewards program where you can earn cash back discounts on future purchases.
To stay updated, you can subscribe to our newsletter on any page—just scroll to the bottom and enter your email, or tick the subscription box during checkout.
Currently we only sell to the Australian market and do not currently ship products internationally.
Glenorie is a rural suburb located approximately 44 kilometres northwest of Sydney’s central business district, within the state of New South Wales, Australia. It falls under the local government areas of The Hills Shire and Hornsby Shire and is part of the Hills District. A popular neighbouring suburb is Dural.
We strive to keep our pricing as competitive as possible and will always do our best to offer you great value. However, price increases from manufacturers are automatically passed on and may affect our prices from time to time.
Our product range is regularly updated, with new products added and less popular products removed. Occasionally, product availability from our manufacturers may also lead to certain items being discontinued. To stay informed, simply click the “Notify Me When in Stock” option on the product page—When the product becomes available again, you’ll be automatically notified.
Yes, in most cases we can special order the products you need, with fulfillment typically within 2 weeks. Just email our team at hello@nwlivestock.com.au with a product description or link, and we’ll provide you with pricing and an estimated delivery time.
Yes, we do offer bulk purchases and, where possible, provide additional discounts on larger orders. To find out more, please contact our sales team at [email protected]
Bulky or heavy orders that exceed the limits of standard couriers can unfortunately restrict your delivery options.
Orders over 30kg must be packed on a skid or pallet and require forklift access in line with current Australian Work Health and Safety regulations. This significantly increases freight costs, which is why we generally do not offer this as a standard shipping option.
If you would like to explore delivery for a bulky item, please contact our team at [email protected] to discuss available options.
Order processing typically takes 3–5 business days and is completed in the order received.
Please note that selecting Express Post only speeds up delivery after dispatch—it does not reduce processing time.
Tip: Products marked as “Quick Dispatch” are usually sent out the same day.
There may be a few reason why you are not being shown a courier option with the most common being that the weight of the order exceeds the allowed shipping weight using our couriers of 22Kg.
Please consider reducing the total weight of your order and trying again. If this doesn’t correct the problem double check the postal details display an actual Australian Postal address.
At this time, we do not offer livestock ID / management ear tags due to the complexity of meeting varying state-specific legislation across our broad customer base. We recommend visiting your local rural supplier, who can ensure the tags comply with your region’s specific requirements and assist you in arranging the correct type.
Yes we do, we have a few different brands available however we tend to recommend Kwik Start colostrum by Dasco. We find this has achieved great results and is a great price for livestock, dogs and foals. For wildlife and kittens we suggest considering Wombaroo Impact Colostrum.
Yes, we have a variety of formulas available, we tend to recommend Wombaroo and Maxcare products due to the quick dispatch and positive results. Be sure to select a milk replacer that is suitable to the species, not all milk replacers are equal.
Yes, in most cases the needles are a standard size and are universally compatible with both Luer slip and Luer lock syringes. The only time you may have an issues is with purchasing syringes with a catheter tip, this is not compatible.
Tracking information is automatically generated by our system and sent via email through our shipping partner, ShipIt. You’ll receive an email with a tracking link as soon as your order is processed and marked as complete.
Please note: Tracking is only available once processing is complete, which can take up to 5 business days. If your order has not been processed within this timeframe, please contact our team at [email protected] for assistance.
We operate exclusively as an online retailer shipping Australia wide. Our main distribution centre is located in Glenorie, NSW where we allow click and collect.
Glenorie is a rural suburb located approximately 44 kilometres northwest of Sydney’s central business district, within the state of New South Wales, Australia. It falls under the local government areas of The Hills Shire and Hornsby Shire and is part of the Hills District. A popular neighbouring suburb is Dural.
You can calculate delivery costs directly on the cart or checkout pages. Just add the items you’d like to purchase to your cart, enter your postcode and state, and our shipping calculator will provide a quote based on the total weight of your order and your delivery location.
All products sold by N&W Livestock are covered by Australian Consumer Law, which means you’re entitled to a repair, replacement, or refund if a product fails to meet acceptable quality. While some products may include a manufacturer’s warranty (usually 12 months), your consumer rights don’t end there. The law requires that products last a reasonable amount of time based on their type, price, and how they’re used.
We’re an online-only retailer, so all orders must be placed through our website. This helps ensure accuracy and security for all transactions.
Once your order is marked as Completed, you’ll receive a confirmation email with a quick link to download your invoice.
Please note: Invoices can’t be downloaded while your order is still marked as Processing.
Once your order is marked as Completed, you’ll receive a confirmation email with a quick link to download your invoice. In addition an electronic copy will be placed on your account profile for your record. You can access your account page by clicking here.
Please note: Invoices can’t be downloaded while your order is still marked as Processing.
In urgent situations, products may be collected outside our standard business hours. With prior arrangement, orders can also be left at the front gate for collection. To organise this, please email our team at [email protected].
Estimates shown by search engines or third-party platforms may be inaccurate due to browser location settings or other external factors. For the most accurate shipping cost, please use the cart or checkout pages on our website.
For giving vaccines or injectable vitamins and minerals, we recommend using bottle-mounted vaccinators. These let you attach the bottle directly to the device and automatically load the next dose, making them ideal when treating multiple animals in one session.
In Australia, most commonly used antibiotics for animals require a veterinary prescription and cannot be purchased without one. This includes widely used products such as Amoxycillin, Penicillin, Oxytetracycline (e.g. Alamycin), Trimethoprim-sulfonamide combinations (e.g. Trisoprim), Cephalexin, Enrofloxacin (e.g. Baytril), Tylosin, Doxycycline, Ceftiofur (e.g. Excenel), and Florfenicol (e.g. Nuflor). Due to these regulations, we are unable to supply these antibiotics directly and recommend consulting your veterinarian for any prescription needs.
If find out the specific use by date of a product you will need to contact the team by emailing [email protected]
We strive to supply products with the longest possible shelf life. However, there may be occasions where stock received from manufacturers has a shorter expiry date than usual.
Delivery times depend on your location and the shipping method:
Within the same state:
To other states:
Please note that special order items or backorders may require additional processing time. Express Post only speeds up transit time, not processing. For remote or regional areas, delivery may take longer, and you can contact Australia Post directly for more details. If you choose local delivery, it is arranged after order processing, typically within 3–5 business days. If you need more specific information about your order, feel free to contact us.
Our products are stored in multiple warehouses across Australia, and batches can vary in both manufacturing and expiry dates. For this reason, we’re unable to display specific expiry dates online. If you’d like to confirm the expiry for a particular item, feel free to email us at [email protected].
Once your order is marked as Completed, you’ll receive a confirmation email with a link to download your invoice — even if you didn’t create an account.
That said, we do recommend creating an account for future orders. It lets you earn reward points and access your full invoice history anytime from your account page.
A printed copy of your invoice will also be included in your parcel.
Note: Invoices can’t be downloaded while your order is still marked as Processing.
Delivery charges are automatically calculated on our cart and checkout pages. Just add your items to the cart and enter your postcode—our shipping calculator will determine the charge based on the order’s weight, size, and delivery location.
We’re open online 24/7, and our AI Product Specialist, OllieBot, is available anytime.
Yes, we’re happy to consider price matching on identical products that are currently in stock and available for immediate dispatch from another Australian online retailer. Just get in touch with the details before placing your order, and we’ll take a look.
If you’re seeing an error that your post code is incorrect during checkout, it’s usually because the billing address you’re entering doesn’t match the one your bank has on file for your card. To fix this, make sure the postcode you enter matches the billing address connected to your card – not necessarily your shipping address. If you’re unsure, you may need to check with your bank or card provider.
N&W Livestock ships Australia Wide with our major carrier being Australia Post therefore if you are seeing this error message and know that Australia Post does deliver to your address there are a few things we can check.
We are aware of this error message happening when your browser autofills the address fields but misses something or fills it in incorrectly. To resolve this double-check that all dropdowns – including Country, State, Suburb and Postcode – are selected properly and nothing is left blank.
Another reason you may not have a shipping option is if the order total weight exceeds 22Kg. Australia post will not accept parcels exceeding 22Kg.
If everything looks correct and you’re still having trouble, reach out to our support team at [email protected].
To join our subscription list, simply scroll to the bottom of our website and enter your email address in the subscription box. Click subscribe and you’re all set. You’ll receive updates on new products, special offers, and helpful information straight to your inbox. If you have any issues, feel free to contact us at
N&W Livestock does not offer its own shipping insurance. However, we utilize Australia Post for deliveries, which includes basic compensation of up to $100 for lost or damaged parcels. If you require additional coverage please contact the team prior to your purchase by emailing [email protected]
We normally keep prices low and charge shipping separately because it is more transparent. However, we do run free shipping promotions from time to time, and one is on now for eligible orders. If your order does not qualify, standard shipping applies.
We don’t have any public discount codes at the moment, but since you asked, here’s a little something to say thanks for shopping with us: use THANKYOU5 for 5% off your next order.
We don’t have a formal wholesale program, but we do work with a number of rural stores, stockfeed suppliers and animal health businesses to offer special rates where possible.
Wholesale pricing depends on the products you’re interested in and which of our warehouses stock them. If you’re a business or buying in bulk, feel free to get in touch with what you’re after and we’ll see what we can do. Email: [email protected]
Click and Collect is available for selected NSW postcodes from our Glenorie offices. We’ve limited this service to reduce checkout errors and keep order prep timely.
If you don’t see the Click and Collect option at checkout, email [email protected] with your postcode. We’ll check availability and, if eligible, add it to our list.
Our customer service team is available Monday to Thursday, 9am to 5pm, and Friday, 9am to 3pm. Warehouse hours are Monday to Friday, 7am to 2pm. Click and Collect is by appointment only. All times are Sydney time (AEST or AEDT).
